The front desk that never misses a patient call.
An AI front‑desk manager that answers instantly, day or night — booking appointments, handling medication refills, capturing referrals, and connecting straight into your EHR. Warm on the phone. Rigorous behind the scenes. Always supervised by your people.
LIVE CALL · 2:14 AM
PATIENT
Hi, I need to move my appointment and I'm almost out of my blood‑pressure pills.
AEGLE AI
Of course — let's take care of both. Can I start with your full name and date of birth?
Built to sound human
Most phone bots handle calls. Ours handles people.
A patient calling a clinic is rarely calling about nothing. They're worried, they're out of medication, they just left the hospital. We built the Aegle AI Front Desk around that reality first, and the technology second.
- It listens before it processes. One question at a time, in plain language, at the caller's pace.
- It says it's an AI — every call, up front — and hands you to a person the moment you ask.
- It never guesses. No invented times, no invented fax numbers, no pretending to know a result.
- Emergencies stop everything. Chest pain, breathing trouble, a stroke sign — it goes straight to 911 and alerts a supervisor.
What it handles — naturally
01 · Scheduling & rescheduling
New patients, follow‑ups, wellness visits, hospital follow‑ups, cancellations — booked against your real provider schedule, never an invented slot.
02 · Medication refills
Captures medication, dose, pharmacy, and days remaining, then routes to the nurse. Controlled substances are flagged for provider review automatically.
03 · Referrals & prior auths
Logs specialty, imaging, and prior‑authorization requests with the ordering provider and urgency — and never promises an approval it can't make.
04 · Identity verification
Name and date of birth confirmed against your records before a single detail is shared or changed. Unverified callers get nothing.
05 · Eligibility & insurance
Captures plan and member ID at intake, triggers eligibility checks, and handles payer calls without exposing patient data.
06 · Records, forms & messages
Medical‑records requests, demographic updates, provider callbacks, and clinical questions — captured verbatim and routed to the right desk.
How it works — step by step
No hold music, no queue. Greets the caller in their language with an emergency notice.
Patient, family member, pharmacy, hospital, or payer — each follows its own rules.
Checked against your records before anything is shared, changed, or booked.
Books, reschedules, or captures the request with every detail your staff needs.
Everything lands in your queue, fully logged and reportable. Nothing gets lost.
It works with your EHR.
The assistant connects to your electronic health record through secure, standards‑based interfaces — so it works from the same truth your staff does, instead of a copy that drifts out of date.
- Standards‑based: HL7® FHIR® R4 and US Core, with OAuth 2.0 and signed‑token authentication. No screen‑scraping, no shared logins.
- Minimum necessary: We request only the data the task requires — identity, coverage, and scheduling context — under the practice's authorization, revocable at any time.
- Your staff stay in control: Where write access isn't granted, the assistant captures the request and your team completes it. The clinic always holds the pen.
Guardrails aren't a feature. They're the foundation.
Healthcare is not the place to let a model improvise. Every critical rule is enforced in the system itself — not left to chance.
Emergency‑first
Every caller message is screened for emergencies before anything else happens. The 911 instruction is delivered clean and complete, then a supervisor is alerted.
Privacy by default
No information is disclosed to an unverified caller. Family members get appointment times, never clinical details. Payers and hospitals get no PHI at all.
No invention
The assistant can only offer times that genuinely exist and facts it genuinely holds. It never fabricates availability, phone numbers, or clinical answers.
Humans accountable
Every captured request is completed by your qualified staff. The AI never makes a clinical decision, and any caller can reach a person on request.
Built in real clinics, not a lab. Trusted by California practices.
LIVE DEPLOYMENT
IN DEVELOPMENT
IN DEVELOPMENT
Hear it answer your phones.
We'll walk your real workflows — your providers, your locations, your rules — and show you exactly how the Aegle AI Front Desk would handle a day at your clinic.
Book a live demo+1 626 412 0927 · info@aegle.care · 1304 W Holt Blvd, Suite A, Ontario, CA 91762
