Call Center

Services > Call Center

Call Center & Patient Operations

We operate multilingual outbound and inbound call centers that act as an extension of your front desk. Our cadenced outreach reduces no-shows and improves scheduled-to-seen ratios, with special emphasis on dialysis adherence.

Approach

  • Clinic-specific scripts and escalation paths
  • Dialer & CRM setup with call recording and QA
  • Weekly performance reports and KPI reviews

What you get

  • Scheduling & confirmations (SMS/voice)
  • Day-of and day-before reminders
  • After-visit follow-ups & care plan nudges
  • Eligibility & benefits checks (light)
  • Referral capture & status callbacks

KPIs to watch

MetricTarget
No-show rateReplace with approved %
Scheduled→Seen ratioReplace with approved %
Contact rateReplace with approved %

Top Staff

Doctor and nurse of the month

Dr. Emily Nevin
Diagnostician
Dr. Bell Norton
Diagnostician
Pravesh Mina
Nurse
Jim Devon
Nurse